See the link
Understand which assets support which services.
Asset-to-service traceability
Understand how asset dependencies affect the services people rely on.
ServiceIQ links assets to the services they support. A working demonstrator runs today on open public data; early access is by discovery.
Scope, integrations and availability are confirmed during discovery. Pricing: Talk to us.
Assets and services, connected in one view.
What changes for you
What changes.
Plan with service in mind
Weigh asset decisions by their effect on the service.
Explain it simply
Talk about assets in terms of what people actually receive.
Who it helps
Different people, one shared picture.
A demonstrator runs today. These are the people ServiceIQ is intended to help.
Service owner
See which assets your service depends on, and what a failure or change could mean for the people who rely on it.
Asset manager
Weigh asset decisions by their effect on the service, not just on the asset.
Maintenance and operations planner
Understand which assets matter most for service when you plan work and outages.
CFO and finance team
Explain spending requests in terms of what people actually receive.
Executive and board
One view that connects assets to the services the organisation promises.
Customer and community team
Describe an asset issue in service terms that people outside engineering understand.
Who it is for: Asset and service owners, planners and executives at asset-intensive organisations who want asset decisions explained in service terms.
Capabilities
What it does.
Asset-to-service mapping
Shows which assets a service depends on, in a chain from asset to service. Shown today in the demonstrator.
Dependency view
Shows how one asset depends on others, such as what is cut off if it fails.
Impact view
Shows modelled exposure from a failure or change, labelled with how it was derived and our confidence in it.
A shared language
Describes asset work in terms of service outcomes, with an explain panel and a downloadable evidence pack.
How it works
3 steps.
- Agree the servicesDecide which services matter for the first look.
- Map the dependenciesLink the assets those services rely on.
- See the impactReview how changes affect each service.
ServiceIQVideo coming soon
How it pays back
Where the value is intended to show up.
Spend
Aim effort and money at the assets that matter most for the service.
Revenue and funding
Make the case for funding in terms of service outcomes that decision-makers and funders recognise.
Risk
See the modelled effect of a change or failure on a service before it happens.
ServiceIQ is a demonstrator and not yet offered as a product, so these are intended outcomes and not results. We agree what to measure in discovery.
FAQs
Questions we are asked.
Is ServiceIQ available?
A demonstrator exists and we can show it. It is not yet offered as a product; connectors and hosting are planned. Talk to us about early access. We confirm scope, availability and integration needs before agreeing any engagement.
What will it do?
It is intended to show how asset dependencies affect services. Exact scope is agreed in discovery.
Who in our organisation would use it?
Service owners, asset managers and planners, with finance and executives as the people who use its explanations.
How would it pay back?
It is intended to help aim spend at the assets that matter most for the service and to explain funding requests in service terms. We agree what to measure in discovery.
Will it help with compliance or reporting?
Evidence packs record sources, licences and formula versions, but we make no compliance claim. Where service reporting matters to you, we will explore it in discovery.
Which systems will it work with?
This is still being defined; connectors are planned. We will confirm integration needs with you in discovery.
How do we find out more?
Talk to us. We will tell you where it is today and what is planned.
What does it cost?
Talk to us.
Talk to us
Explore whether ServiceIQ fits your need.
Share your operating problem, systems and constraints so we can agree a useful next conversation. Pricing: talk to us.